Help Desk

Pen CS offers a complete Help Desk support facility to clients with professional service and efficient issue tracking so that support enquiries are managed effectively from the initial contact to resolving the enquiry.

Product Training

Pen CS also provide a range of comprehensive product training packages across all of our products which can be tailored to your individual and group objectives.

Product Training

Webinars

Pen CS runs weekly Webinars to introduce you to some of the features our products offer.

Webinars

User Guides

For the latest user guides, please see below:

PATCAT User Guides

Clinical Audit Tool 4 (CAT4) User Guides

Freecall 1800 762 993

Available
Monday – Friday
09:00 AM – 5:00 PM AEDT

 Email support@pencs.com.au
 Fax +61 2 9566 1182
ATTN: Support

Email and Fax available 24 hours. Enquiries made outside office hours will receive next business day response.

Remote Assistance

Should Support need to access your computer remotely, you may be asked to visit our secure remote support website. Support will walk you through over the phone the steps required for remote access.

Remote Support

3.5.125

  • Updates
    • Improved PIP QI reports import performance

3.5.123

  • Bug Fixes
    • Fix an issue where an error is thrown when users visit the User Settings page

3.5.122

  • New Features
  • Others
    • Saved filters that include practice filtering will no longer work and need to be re-created
    • Minor fixes to improve report query stability and full page load
    • CAT4 Filters are now ordered by "Filter Name"

3.5.119

  • Fix an issue where the saved practice details is not being reflected in the practice listing

3.5.118

  • PAT PIP QI module - Essentials functionality:
    • PIP QI Practice enrolment
    • PIP QI Email Receipt and Reminders
    • PIP QI Submission Status graph
  • Other
    • BMI valid height rules corrected at ages 17 and/or 25
    • Filters fix where filters not able to be applied for PAT Programs since last PAT update

3.5.117

  • Fix an issue where SQL queries were throwing Primary Key constraint violations

3.5.114

  • PAT CAT Date Range Results Filter to include <= 15 mths option
  • Date Range Results filter to be available for the Influenza graph
  • Date Range Results filter to be available for the Smoking graph

3.5.112

PAT Programs SMS Campaigns
PAT Programs has been expanded to include a SMS/Voicemail campaigns. The purpose of a campaign is to encourage patient recall by letting eligible patients know about the Program and its benefits.
  • An SMS/Voicemail campaign is set up within a PAT Program and configured for a specific Practice or Practices. It will send a message, with relevant details, to patients that are eligible for the Program
More details will be made available on the Pen CS Help site

3.5.110

  • PAT STATS link to Pen CS PHN Power BI Report for PHNs that have a licence to this function
  • Fix issue with PATCAT not able to write extract data to PAT-BI (only applies if you have PAT-BI)

3.5.108

  • Cancer filter, graph and prompts functionality (these report on an active diagnoses)
  • MBS Items categories now include non VR GP numbers for Health Checks, Care Plans, Cycles of Care, Medications Reviews
    • Note that the nKPI Report MBS item number categories do NOT include new non VR GP item numbers. AIHW has advised the Department of Health has not approved any change.
    • Full details on item numbers are here: http://help.pencs.com.au/display/ds/MBS+Items
  • CV Event Risk will report 'High Risk' for patients that match the criteria specified in the NVDPA guidelines
  • Indicated CKD report will include patients without diagnosis and with eGFR<60 and no ACR
  • Respiratory Meds filter has the new COPD combination with ICS (ICS/LAMA/LABA)
  • Waist measurement report has a new category for "< 18yrs Not Recorded"
    • For older extracts a recalculation will be required to show the new report category
  • Spirometry report title updated to reflect that reports POST data only
  • PAT Cleansing Indicated Condition Reports will exclude patients that have been reviewed by the practice as not having the condition
    • This information will only be available from CAT4 V4.15 onward, a recalculation is required to see this information in the relevant report
  • Import Service Improvements
    • Revised code to help recover when database server is unavailable and/or unexpected errors occur
    • Extract import is given high priority over most automated processes
      • Some automated processes will abort execution when it detects there are extracts in the Request Queue

3.5.93

  • Added the cancer screening to the list of available PAT CAT prompts. With this update users will be able to create PAT CAT prompts based on the following reports:
    • Cervical Screening Last Reported
    • Pap Smear Recorded
    • Pap Smear Done Date
    • Mammogram
    • FOBT Last Recorded
    • FOBT Orders and Results
  • Added minimal trauma fracture to the list of available PAT CAT prompts. This will enable users to create PAT CAT prompts for patients who experienced a minimal trauma fracture either as sole criteria or in combination with other filtering options. Mapping for minimal trauma fracture is available for each clinical system under the condition mapping, here is the one for Best Practice: and the one for MD3:
  • Added a radio button to switch between first/last visit in line with the CAT4 general filter to the general filter tab. More details here:

3.5.91

  • Bug Fix
    • Fix Last Visit report calculations, where patients are not placed in the "Nothing Recorded" category when they don't have data. This fix requires a report recalculate to display the correct data. For full details on how to recalculate, please see here: http://help.pencs.com.au/display/ds/Report+Recalculate
  • Updated Support hours: 9:00 AM - 5:00 PM AEDT

3.5.90

  • Bug Fix
    • Fix an issue in the Imported Extract -> Practice Filter, where it was not filtering by the selected practice

3.5.89

  • New PAT Filters added to align with CAT4
    • Conditions Other Filter now provides FH, Hepatitis and Liver, Trichiamoniasis
    • Medications Respiratory Filter has been updated for new medications
    • Risk Factors
  • Some of the new filters are dependant on the CAT4 data extract version. Practices with old versions of the data extract will be excluded from these filters
    • The number of practices that will be included will be displayed in the top right under the recalculate button
    • Reports will display practices that are excluded with a dash in each data field
  • The PHN Default Logo on the login and landing page can now be customised to the PAT Organisation's own logo

3.5.88

Some of the new or changed functionality will require a report recalculation. For full details on how to recalculate see here: http://help.pencs.com.au/display/ds/Report+Recalculate

  • New/Updated functionality
    • Cleansing PAT report denominator has been updated to include all patients (filtered or unfiltered). This means that the percentages in the report tables will now refer not to the targeted patients (those with one or more missing items) but to the total population. To see the updated numbers a recalculation for this report has to be done first.
    • Added visual indicators for CAT4 extracts in the Import window. This will enable the users to see which of multiple uploads from one clinic/month is included, superseded or excluded.
    • Added option to create prompts for missing weights and/or heights
    • Added option to select total population in time line graphs
  • Bug fixes
    • Fixed PAT Prompts bug when filtering for archived/deceased patients
    • Fixed eGFR count – needs a recalculation to correct eGFR report numbers
    • Fixed count for MBS 10997 and 10987 – needs a recalculation to correct MBS report numbers
    • Other minor fixes and improvements

3.5.75

  • New database indexes to improve extract import performance

3.5.74

  • Fix issue where, sometimes, the report table would not show
  • Fix issue in "Data Management --> Duplicate Extracts" where, sometimes, it would pull incorrect extracts for the selected month
  • Removed duplicate records in FBG report categories
  • Added functionality to allow users to recalculate the virtual patients for a given month

3.5.69

  • The Export Patient Report has been updated to let users choose what to output in the CSV
    • All Columns - shows all groups, the group's practices and each individual practices in the CSV file
    • Columns that are displayed only - columns that are saved in your preferences only

3.5.68

  • The Export Patient Report has been updated to include the ‘Recorded’ category row in the CSV file
  • The Export Patient Report has been updated to apply the ‘Last Results’ filter when selected

3.5.67

  • Updated National KPI report (section PI22, Cervical Screening)
    • Now including HPV tests from 1 December 2017
    • Disaggregation by age group
    • Includes age range 20-74 (was 20-69)
  • Updated FBG report categories (requires report recalculate for old data)
    • < 5.5
    • >= 5.5 and <= 6.0
    • > 6.0 and < 7.0
    • >=7.0
    • No FBG Recorded
  • New graphs available to use in PAT Prompts
    • Immunisations - Influenza
    • Immunisations - Pneumococcal
    • Immunisations - Shingles
  • New feature to backdate imported extract by 1 month ("Quick How To" below)
    • Click on "Import" button
    • Click "Imported Extracts" tab
    • Tick the extracts you want to backdate 1 month
    • Click on "Request to Change Month" button
    • A popup/window will be open to allow user to backdate the extract month
    • Make your changes and click "Save"
    • For more information, please refer to: http://help.pencs.com.au/display/ds/Imported+Extracts
  • Removed patient status pre-filter conditions (during import) in Practice Data Quality Benchmark Report (requires report recalculate to reflect changes). This report was until now pre-filtered by to include only active and current patients.
  • Fix issue with Last Recorded Result Date Range filter doubling up the counts
  • Fix pagination issue in the Prompt listing window

3.5.62

  • Reworked Patient Export functionality. All patient exports will now be put into a queue and be processed in the background
  • Added "Shingles" report (Immunisations --> Adult --> Shingles)
  • Added new categories in disease prevalence when creating prompts
    • CKD
    • HIV
    • HEP B
    • HEP C
    • FH
  • Updates to "Date Loaded" in the "View Population" window (Population button) from UTC to local server time
  • Updates to PAT Programs (Configure Prompt Behaviour)
    • "Description" now available for all types of programs
    • Added "Link Text" - this is displayed in Topbar below the Program description
    • Added "Link" - this is the underlying URL for the "Link Text" to be displayed in Topbar
  • Fixed timeout issue when deleting a practice
  • Fixes broken links in the Support page
  • Fixed spelling error in filter description when the "Osteoporosis" filter is applied

3.5.58

Improvements
  • Reworked code during login to improve performance
Bug Fixes
  • Missing measures in nKPI
  • Bug in SHS Upload counts and percentage

3.5.53

PATCAT

Programs
  • Added configuration types to programs. A program can be used for Enrolments or Hyperlink Clicks
    • Existing programs are treated as enrolment types
    • For more details about this subject, please contact relevant PenCS Account Manager
  • New program related statistics (visible in the Practice Management screen when a program has been selected)
    • Viewed - the number of times a program (or App in TopBar) is clicked open for a unique patient
    • Hyperlink Clicks - the number of hyperlinks clicked (only available on Hyperlink type programs)
  • Program listing is sortable by ID or Creation Date
  • Added new graph categories for Prompts
    • CKD
    • HIV
    • HEP B
    • HEP C
    • Note: These categories are only available when in Programs view
New Reports and/or Features
  • Hyperlink Clicks report - shows how many patient clicks were done for a selected Hyperlink program
  • Disk Management - this feature can be found in: Support -> Setting -> Data Management Tab -> Disk Management
    • Database Information - shows the database related information, such as total size (data and log), available space in the database..etc.
    • Disk Information - shows the different disk / volumes information related to the database
Other Fixes and/or Improvements
  • "Undefined" spelling error in report Indicated Diagnoses
  • Performance updates during login
  • Custom database maintenance plan is available
    • Please contact relevant PenCS Account Manager if you wish to apply this to your PATCAT
    • This is a manualy process and requires server access

3.4.49

PATCAT

Updates
  • Changes to the GTAG database schema

3.4.39

PATCAT

Bug Fix
  • Fixed FH and version checks in CV Event Risk report
  • Fixed Baby Birth Weight Recorded issue in nKPI report
New Report and Updates
  • New Report: Cervical Screening
  • New "Screening" report tab structure
  • Updated Report: LDL
    • Categories has changed to align with CAT
    • Report recalculate for months prior to the change is required to update the data

3.4.37

PATCAT

Bug Fix
  • Applied code changes to handle virtual patient's (adjusted column) "Active (RACGP)" and "Status" data.
    • Virtual patients will be marked as active when there is an active duplicate patient.
    • Virtual patients will have a status of "Deceased" when it finds a deceased duplicate patient.
    • If a virtual patient's status is "Archived", "Inactive" or "Past" but there are "Active", "Current", "Transient" or "Banned" duplicate patients, then the virtual patient will have an "Active" status

3.4.32

PATCAT

New Features
  • Data Management
    • Report Recalculate
      • Moved from its own tab into the Data Management tab
    • Report Work Space
      • This feature enables you to determine which graphs / reports to use in PATCAT
      • Please see documentation or tab for more details
    • Duplicate Extracts
      • This feature enables you to delete duplicate or any extracts you want for a given month
      • Please see documentation or tab for more details

3.3.29

PATCAT

Bug Fix
  • Changes Virtual Patient Calculation algorithm
    • The issue is that some virtual patient records were not being deleted properly. This resulted in a slight increase in patient count for the Adjusted column
    • This fix ensures that all virtual patients are correctly deleted.

3.3.28

PATCAT

New Features
  • Health Care Homes Patient Enrolment
    • Report for patient enrolments in helth care homes tiers
    • Patient enrolment tier filter
    • Report and data is also available in the following features:
      • Export Patient
      • Custom Timeline
    • The features listed below does not have access to report data:
      • Prompts and Programs
      • PATCAT Network
    • This report and it's related functionalities are licensed controlled
  • Practice Management
    • Button to show or hide practices not enrolled in the selected program

3.3.26

PATCAT

Bug Fixes
  • Patient Data Exporter:
    • Index out of bounds
    • Streamlined patient data SQL queries
  • Extract Importer:
    • Applied batch processing to prevent high memory usage during report data calculation
  • Virtual Patient Calculation (Adjusted Column):
    • Switched to bulk data reading and processing

3.3.22

PATCAT

Bug Fixes
  • Spelling errors
  • Fixed data index issue with "Patient Data Exporter"
  • Fixed overflow grid in the "Scheduled Report Recalculate"
Updates
  • Improved landing screen load performance
  • "Total Time" metric added to imported extracts ("Request History"). The format is {days}:{hours}:{minutes}:{seconds}
  • Report Changes:
    • CV Event Risk Count
      • FH diagnosis will be ignored for extract version 1.20
      • Please schedule a report recalculate to update the data of this report
    • Practice Data Quality Benchmark Report
      • "Eligible Females age 18-70 (status not marked as Ineligible)" is now a heading row. It has the following child rows:
        • No Pap Test Recorded
        • Pap test Recorded
      • New rows:
        • "Total Population >= 10 years". It has the following child rows:
          • Smoking Status Recorded
        • "Total Population >= 15 years". It has the following child rows:
          • Alcohol consumption recorded
        • "Total Population >= 18 years". It has the following child rows:
          • Blood Pressure Recorded
        • "Number of Patients >= 45 years or >= 35 years and Indigenous". It has the following child rows:
          • CV Risk
      • Please schedule a report recalculate to update the data of this report
  • Improved import process
    • Adjusted counts will be calculated at a later time
      • This is determined by; User Setting -> User Interface Customisation. See section "Daily Scheduled for Virtual Patient Calculation"
    • Bulk data reads

3.3.86

PATCAT

Bug Fixes
  • Fixes to the downloaded CSV practice list to display the correct "Practice ID"
  • Fixes to the filter "Results <= 24 months" for the "BMI Count" report
  • Fixes to the "HC75+" and "HC Other" counts in the "MBS Item - Not Recorded" report
  • Fixes to the "PI02" in the "National KPI" report
Updates
  • Feature to schedule PATCAT updates/upgrades
  • Feature to schedule Report Recalculate
  • Patient Status Filter
  • STI Screening Reports
    • Chlamydia
    • Gonorrhoea
    • Tricomoniasis
    • Syphilis
    • HepB
    • HepC
    • HIV
  • Deferred Initial Report Render (report will render after the main page has loaded)
  • Changed the way virtual patients resolve patient status.
    • If a duplicate patient is "Deceased" then virtual patient is marked as "Deceased"
    • If any of the duplicate patients is status "Current", "Transient" or "Banned" then virtual patient is marked as "Active"
  • Added "Osteoporosis" in cleansing report "Indicated Diagnoses"
  • Alphabetically sorted "Practice ID" in the "Imported Extracts" tab
  • Added MBS Item "10987" and "10997" in "MBS Item Count"
  • Updates to the Map Control (switched to 2016 SA2 map server)
  • Added "Practice Filter" in the "Imported Extracts" tab
  • Added "dark" background for most popup windows

PATCAT BI

  • This is license controlled
  • Enables PHNs to make data queries and/or analysis of patient's granular data
  • For more details about this feature, please contact relevant PenCS Account Managers

PATCAT Program

  • This is license controlled
  • PHNs create patient notifications based on the patient's matching set of clinical criteria
  • These notifications are displayed in the practice's TopBar during patient consultation
  • This feature is independent of any practice data
  • Targeted for clinical trials and educational materials
  • For more details about this feature, please contact relevant PenCS Account Managers

3.3.16

PATCAT

Bug Fixes
  • Fixes to the downloaded CSV practice list to display the correct "Practice ID"
  • Fixes to the filter "Results <= 24 months" for the "BMI Count" report
  • Fixes to the "HC75+" and "HC Other" counts in the "MBS Item - Not Recorded" report
  • Fixes to the "PI02" in the "National KPI" report
Updates
  • Feature to schedule PATCAT updates/upgrades
  • Feature to schedule Report Recalculate
  • Patient Status Filter
  • STI Screening Reports
    • Chlamydia
    • Gonorrhoea
    • Tricomoniasis
    • Syphilis
    • HepB
    • HepC
    • HIV
  • Deferred Initial Report Render (report will render after the main page has loaded)
  • Changed the way virtual patients resolve patient status.
    • If a duplicate patient is "Deceased" then virtual patient is marked as "Deceased"
    • If any of the duplicate patients is status "Current", "Transient" or "Banned" then virtual patient is marked as "Active"
  • Added "Osteoporosis" in cleansing report "Indicated Diagnoses"
  • Alphabetically sorted "Practice ID" in the "Imported Extracts" tab
  • Added MBS Item "10987" and "10997" in "MBS Item Count"
  • Updates to the Map Control (switched to 2016 SA2 map server)
  • Added "Practice Filter" in the "Imported Extracts" tab
  • Added "dark" background for most popup windows

PATCAT BI

  • This is license controlled
  • Enables PHNs to make data queries and/or analysis of patient's granular data
  • For more details about this feature, please contact relevant PenCS Account Managers

PATCAT Program

  • This is license controlled
  • PHNs create patient notifications based on the patient's matching set of clinical criteria
  • These notifications are displayed in the practice's TopBar during patient consultation
  • This feature is independent of any practice data
  • Targeted for clinical trials and educational materials
  • For more details about this feature, please contact relevant PenCS Account Managers

3.2.0

PATCAT Network

  • Allows PHN to collaborate / share aggregate data with other PHNs
  • For more information about "PATCAT Network", please see our user guides

PATCAT

  • PenCS Licensing Integration
    • All logins will be checked against PenCS licensing portal. Users should use their PenCS account
    • Send to PATCAT has been updated to allow sending data without using the username and password
    • Updated Practice Management
      • Practices will be automatically pulled down from PenCS licensing portal and created in PATCAT. Existing practices needs to be merged
      • Practice username and password is limited to legacy Send to PATCAT usage (i.e. for CAT4s not yet updated to use the updated Send to PATCAT)
  • Patient Data
    • Raw data no longer stored in the database, to reduce database size and will be stored in the same folder as the PATCAT website
    • Data files are zipped and password protected
    • Existing data will need to be migrated (please have sufficient storage)
  • PATCAT Reports
    • New Reports:
      • Event Summary Uploads
      • Event Summary Age
      • Co-morbidities
      • Medications per Patient
    • Updated Reports:
      • Child Schedule
      • nKPI
  • Functionality Updates
    • Show / Hide Column
      • Selections can be optionally persisted
      • Selections only applies to the grid report (i.e. on the grid that is displayed when clicking "View Report")
      • A message is shown in the grid report when a column is hidden
    • Saved Filters can be ordered
    • Filters
      • Added < 12 months in "Last Visit Filter"
      • Removed "HIV" filter
    • Import Window
      • Added "Download" button to download data in CSV format in each tab
      • Added "Download All" to download all data from each tab into a single CSV file
    • The "Measures, PHN and Adjusted columns has been frozen in the report grid (i.e. on the grid that is displayed when clicking "View Report")
    • Counts in the each audit month to display the number of practices without data
    • Report timelines can now plot either "Counts" or "Percentage" values in the timeline graph
Switching to Any unsaved data, selections and/or filters will be ignored.

Do you wish to continue?
Proceed Cancel